Shop for Tramping Running Outdoor Gear

Terms and Conditions

Shipping & Delivery
Please allow 10 working days for delivery of items within New Zealand. Please note The North Face products are only available for delivery within New Zealand only. Because we do not directly control all the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times. We do not pay compensation for any delay in the delivery of your item.
Returns & Replacements
Returns will be accepted for products purchased online only if they are faulty. Returns are not permitted for change of mind. Before returning your purchase please call us on (09) 3076242 to receive the authorisation number. You need to mention this authorisation number on the return details before sending it back to our postal address. To assist in determining whether the product is faulty please call us on (09) 3076242. All items should be returned in their original packaging (including the cardboard folded between the products). We will issue a refund or credit as soon as your return has been received and processed. Refunds will be credited in the same form as the original payment. 

We do not have to provide a refund if you have changed your mind about a particular purchase or wish to cancel an order, so please choose carefully. 
Pricing/ Display Errors
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase. Every effort has been made to ensure the colours displayed are accurate, however actual colours may vary.
Payment, Delivery
The standard delivery charge by Courier is $6.5 per package ($8.90 for Rural Delivery) for delivery within New Zealand. All orders within New Zealand will be shipped to your door by courier and will require a signature.

Prices are stated and charged in New Zealand dollars and include Goods and Services Tax (GST) for goods being shipped to New Zealand addresses.
Privacy Policy
Your privacy is very important to With that in mind, we have established and implemented information handling practises that we believe are consistent with the highest standards and best practises of organisations doing business on the Internet. This privacy policy describes the practises that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission; We will not disclose your personal information to third parties unless you have authorised us to do so; We will take reasonable steps to protect the security of the personal information we collect from you.